Privacy Policy, Cookie Policy and Terms of Use

Privacy Policy

Sole Solutions is operated by Karen West. If you contact Sole Solutions by email, telephone or the website enquiry form, personal information such as your name, email address, telephone number and the details of your message may be collected.

If you arrange treatment, additional information relevant to your appointment or care may be collected separately where needed, including information about your health, medication or mobility. That information is handled with additional care and only where necessary for providing appropriate treatment and support.

• Your information is used to respond to enquiries, arrange appointments, provide services, keep suitable business or treatment records, and meet legal, insurance or professional obligations.
• Sole Solutions does not sell your personal information and does not use your enquiry details for unrelated marketing.
• Information may be shared only where needed, such as with website hosting, email, payment, professional advisory or regulatory services, or where disclosure is required by law.
• General website enquiries are usually kept only as long as needed to deal with your message and any follow-up, and may be retained for up to 12 months. If you become a patient, treatment-related records may be kept for longer in line with professional, insurance and legal requirements.

This website also loads Google Fonts. Like most third-party content delivery services, this can involve routine technical requests such as your IP address being processed in order to deliver the font files.

You can ask for a copy of the personal information held about you, ask for it to be corrected, or raise other data protection questions by contacting [email protected]. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information is handled.

Cookie Policy

At the time of writing, this website does not use analytics, advertising or social media tracking cookies.

• The site may still generate routine technical data such as standard server logs for security, performance and troubleshooting.
• If strictly necessary cookies are introduced for essential website functions such as security or form handling, they will be used only for those core purposes.
• If non-essential cookies are added in future, this policy will be updated and, where required, consent will be requested before they are used.

You can manage or remove cookies through your browser settings. Blocking some essential technologies may affect how parts of a website work.

Terms of Use

This website is provided to give general information about Sole Solutions, available treatments, products and ways to get in touch. While every effort is made to keep information accurate and up to date, content may change from time to time.

• Website content is for general information only and is not a substitute for personalised medical advice, diagnosis or emergency assistance.
• If you have urgent symptoms or concerns, seek appropriate medical help. In the UK, that may mean contacting your GP, NHS 111, or calling 999 in an emergency.
• Availability, treatment suitability, prices and service areas may change and should be confirmed directly when booking.
• All website text, branding and imagery remain the property of Sole Solutions or are used with permission, unless otherwise stated.
• You must not misuse the site, attempt to interfere with it, or use its content in a misleading or unlawful way.
• Any external links are provided for convenience only. Sole Solutions is not responsible for the content or policies of third-party websites.

By continuing to use this website, you agree to these terms. These terms are governed by the laws of England and Wales.